Support Hub

Platform User Management

  • Updated

We’re upgrading user management in the platform.

We’re making important changes to how you control access to your services with Nimbus, including individual roles and permissions.

These changes take effect on 4th December 2023, improving user security and simplifying user management. Your user access controls will be moved to the new ‘Organisations’ area in the platform. 

The new ‘Organisations’ area in the platform is the new hub for your services with Nimbus. These include: Invoices, Billing Methods, Users, and Organisation details.

While the existing Client Area is not being immediately removed, this marks the beginning of a shift towards the new 'Organisations' area. 

What this means for you.

We’ll transfer all your existing details and individual user permissions over to the new ‘Organisations’ area on Monday 4 December 2023.

To enable us to upgrade the platform and enhance your user experience, we need to complete some essential maintenance.

The platform will therefore be temporarily unavailable to our customers from 9:30am until 10am on Monday 4 December.  

This maintenance work will not affect your servers or the uptime of your websites. 


User Roles.

There will be three levels of user access for the platform. These settings can be found in ‘Server’ > ‘Users’ or 'Organisations' > 'Users':


1. Super User

If you’re currently a ‘Server Owner’ in the platform or a main account holder in your Client Area, you’ll be made a ‘Super User’. You’ll have permission to manage the Organisation, Billing, Users, Servers, Websites, and Domains


2. Server Manager

If you’re currently a ‘Server User’, a member of a 'Team' or 'Server Owner' in the platform, you’ll be made a ‘Server Manager’. You’ll have permission to manage the Server and Website.


3. Website Manager

If you’re currently a ‘Website’ only user within the platform, you’ll be made a ‘Website Manager’. You’ll have permission to manage Websites.