Support Hub

How to: Get support

  • Updated

Our Support Hub is full of useful articles as we know that most customers like to help themselves for the fastest resolution to their queries. Our Platform has been made super intuitive so that you can do what you need to as fast as possible. We have also added lots of self service tools to our client area so that you can manage your account fast too.


But sometimes, you may need our help...


We like to be as flexible as when it comes to supporting you so that you can choose the method that suits you. You can contact us via our ticket portal, live chat or telephone. But as a general rule of thumb we recommend live chat for quick queries and tickets for anything more in depth. We treat your support with the highest importance so you shouldn't need to chase us, if you do though please don't repeatedly as this will just slow us down in fixing your issue and those of others.


Ticket Portal

You can raise a ticket via the 'Raise a Ticket' link on the hosting platform support page, via the 'Open Support Ticket' link in the client area or via We tend to reply to tickets within 1 to 2 hours so you shouldn't have to wait long for a reply. Your reply will contain a link so that you can access and reply again to the ticket (you can also reply via email).


To access this link we use your login from the Platform so if you are not already logged in you will be asked to login first. Please make sure that you login with the same email address that you used to raise the ticket to be able to view it.



You can call us on 02030059180 and speak directly to one of our team, we tend to answer within 2 minutes.


Having issues out of hours? Here's a guide for that:

Emergency Out of Hours Service